Shipping policy
Shipping Policy
Effective Date: 28/02/2024
Thank you for shopping at Crystal Conduit. This Shipping Policy outlines our shipping procedures, rates, and delivery times for orders placed through our website.
1. Processing Time:
- Orders are typically processed and dispatched within 2-3 business days of payment confirmation. Please note that processing time may vary depending on product availability, order volume, and other factors.
2. Shipping Methods:
- We offer standard shipping via Royal Mail for domestic and international orders. Expedited shipping options may also be available at checkout for an additional fee.
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.
3. Shipping Rates:
- Shipping rates are calculated based on the total weight of your order, destination address, and selected shipping method. Shipping costs will be displayed at checkout before you complete your purchase.
- We may offer free shipping promotions for qualifying orders. Details of any current promotions will be provided on our website.
- There is also the option to select the Open Box option, meaning you can pay for items but not the postage, until you reach a free delivery threshold. Free delivery is only available to customers in the UK.
4. Delivery Times:
- Estimated delivery times vary depending on the shipping method selected and the destination address. Standard shipping typically takes between 2-3 business days for domestic orders and 5-11 business days for international orders.
- Please note that delivery times may be affected by factors beyond our control, including customs delays, weather conditions, and public holidays.
5. Order Tracking:
- Once your order has been dispatched, you will receive a tracking number via email to track your shipment online. Please allow up to 24 hours for the tracking information to become available after your order has been processed.
6. Shipping Restrictions:
- We currently ship to addresses within the EU, USA and Great Britain. Please note that we do not ship to P.O. boxes or APO/FPO addresses.
- International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.
7. Order Changes and Cancellations:
- If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. Once an order has been processed and dispatched, we may not be able to modify or cancel it.
8. Contact Us:
- If you have any questions or concerns about our Shipping Policy or the delivery of your order, please contact us at admin@crystalconduit.co.uk
We reserve the right to update or revise this Shipping Policy at any time without prior notice. Please review this policy periodically for any changes.
Thank you for choosing Crystal Conduit. We appreciate your business!
Effective Date: 28/02/2024
Thank you for shopping at Crystal Conduit. This Shipping Policy outlines our shipping procedures, rates, and delivery times for orders placed through our website.
1. Processing Time:
- Orders are typically processed and dispatched within 2-3 business days of payment confirmation. Please note that processing time may vary depending on product availability, order volume, and other factors.
2. Shipping Methods:
- We offer standard shipping via Royal Mail for domestic and international orders. Expedited shipping options may also be available at checkout for an additional fee.
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.
3. Shipping Rates:
- Shipping rates are calculated based on the total weight of your order, destination address, and selected shipping method. Shipping costs will be displayed at checkout before you complete your purchase.
- We may offer free shipping promotions for qualifying orders. Details of any current promotions will be provided on our website.
- There is also the option to select the Open Box option, meaning you can pay for items but not the postage, until you reach a free delivery threshold. Free delivery is only available to customers in the UK.
4. Delivery Times:
- Estimated delivery times vary depending on the shipping method selected and the destination address. Standard shipping typically takes between 2-3 business days for domestic orders and 5-11 business days for international orders.
- Please note that delivery times may be affected by factors beyond our control, including customs delays, weather conditions, and public holidays.
5. Order Tracking:
- Once your order has been dispatched, you will receive a tracking number via email to track your shipment online. Please allow up to 24 hours for the tracking information to become available after your order has been processed.
6. Shipping Restrictions:
- We currently ship to addresses within the EU, USA and Great Britain. Please note that we do not ship to P.O. boxes or APO/FPO addresses.
- International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.
7. Order Changes and Cancellations:
- If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. Once an order has been processed and dispatched, we may not be able to modify or cancel it.
8. Contact Us:
- If you have any questions or concerns about our Shipping Policy or the delivery of your order, please contact us at admin@crystalconduit.co.uk
We reserve the right to update or revise this Shipping Policy at any time without prior notice. Please review this policy periodically for any changes.
Thank you for choosing Crystal Conduit. We appreciate your business!